Why have I not received my order yet?
Due to some unexpected or sudden circumstances, your placed order might get delayed. You will receive email or SMS from Fashion Stylla informing you about the delay with the new anticipated delivery date.
Do I have to incur any shipping and delivery charges?
Charges for shipping and delivery are specific to a product and you can find it in each product’s description page and will vary depending on your location. For many products, you may find the shipping and delivery is free of cost.
Are there any registration charges for creating an account on Fashion Stylla?
No, you can create your account on Fashion Stylla free of cost; there are no registration charges applicable.
What should I do if I forget my password or my password does not work?
Just relax and follow the steps as below to reset your password:
- Go and click on ‘My Account’ button on the top of the homepage.
- Click ‘Forgot your Password’ link present on this page.
- Fill the field with your registered e-mail id and you will get a link in your mailbox where you can reset your password.
Is it necessary to have a Fashion Stylla account to shop?
No it is not necessary to have a Fashion Stylla account for shopping and purchasing items, however it is definitely suggested to have one. You can shop by providing your email ID.
How do I make a payment for my purchase?
Fashion Stylla offers multiple methods for the payments of your order: Credit Card, Debit Card, Bank Transfer, Net Banking, and Cash on Delivery. All your payment details remain confidential and private. Fashion Stylla and our trusted payment gateways use encryption technology to keep your card information protected.
What is Cash on Delivery?
Cash-on-Delivery (COD) is one of the methods of purchasing from us. In this type of payment, you pay at the actual delivery time, rather than making advance payment. The courier person will hand-over the parcel only after he receives the cash payment from your side. You cannot open the parcel before payment. Should there be any concerns after opening the parcel, you can contact us on email@example.com.
How do I make payment using a Credit/Debit card and is it secure?
We accept all VISA and MasterCard both Indian and International. You need to enter key of your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - on the back of the card) and complete the payment.
All Credit/Debit cards details remain secure and confidential. Fashion Stylla and our trusted payment gateways through encryption technology make certain that your card information stay protected.
How will the delivery be done?
We send all products through reputed courier companies like Bluedart, Aramex, DTDC, and Fedex. If there is no courier service available in your selected region, we will get in touch with you and try to work out a convenient delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
Fashion Stylla delivers your products through reputed courier partners who will provide you with a Tracking ID for your ordered items, which you can use to track the delivery on the respective websites of courier partners. We ensure to email you the tracking number after the dispatch of your order.
How are items packaged?
Customer satisfaction is our foremost priority and thus all items are carefully packaged at our warehouses to avoid any damage or loss to your product. Our team ensures that the package is water proof with plastic wrap.
What are the delivery charges?
Items have shipping charges varying depending from case to case. For International orders, the shipping charges are different and is mentioned clearly on the product page. Shipping costs may be different for different countries as sellers are free to set their prices and prices listed in INR are only for India.
What is the estimated delivery time for any product purchased at Fashion Stylla?
The estimated time of delivery is within 7 working days for national orders and 20 working days for international orders. All orders get shipped within 5 working days from the warehouse.
How do I get a defective item ordered at Fashion Stylla replaced?
Through our very easy return policy you can buy our products without stress. Let us know of any issues, damages or defects within 2 days from the date of delivery, and our representatives will try to resolve your refund request.
In case of any damaged products, please send us a photo of it within 48 hours of receiving of the product. The return shipping to seller for the product will be incurred by the seller if the seller is at fault. For more details about returns and refund policies, refer here
I want to sell my products on Fashion Stylla. Who do I get in touch with?
Fashion Stylla welcomes you to join our family as a seller. All you need to write a mail on firstname.lastname@example.org and within few hours you can start uploading and selling your products on Fashion Stylla.
How do I get in touch with Fashion Stylla’s customer care support?
For any assistance or enquiries, feel free to get in touch with our Customer Care Support at +91-8696132777 (available 24/7).
Couldn't find the information you were looking for? No worries, write to us at email@example.com and we will get back to you.